How to uninstall the Actifile Agent for Business and Enterprise subscriptions?

1. From the Control Panel, select the appropriate option to uninstall software / programs. 

2. Select Actifile Agent program from the displayed list and click on the uninstall option. When the software is being uninstalled, The system will display one of the following Authentication screen to stop the Actifile agent service before un-installing the software

2a. This screen will be displayed in case the Actifile Administrator credentials were input while installing the Actifile Agent

 

 

2b. This screen will be displayed in case the  installation key displayed in the Actifile web downloads page was input while installing the Actifile Agent.

 

 

3. In case screen 2a. is displayed, please input the respective Actifile Administrator credential (The same credentials input at the time of installation) in the Email and Password fields and click on the Stop button. The Actifile Agent will be successfully uninstalled.

 4. In case screen 2b. is displayed, please input the deinstallation displayed in the Actifile web downloads page and click on the Stop button. The Actifile Agent will be successfully uninstalled.

Please note that the de-installation key displayed in Actifile web downloads page will be displayed only for Actifile Users accounts with Administrator privileges. For Non- Admin users, the key will be hidden and the user has to contact the administrator to provide the relevant deinstallation key before uninstalling the software.

 

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk